Job Details
Job Category: Call Center
Requisition Number: e527dab4-0d90-4fd7-865f-48201f917ccb
Schedule: Full Time
Location: Sioux Falls
Description
Location: Sioux Falls, SD
Shift: Various shift options available
Job Status: Full-Time and Part-Time
Pay: $17.00-$18.90/hour starting, additional monthly incentives available
Company: PREMIER Bankcard
Bilingual skills are compensated in the form of a 10% differential (English/Spanish).
This job is offered on-site and remote. Remote employees must live within 50 miles of a PREMIER location or plan on relocating.
Shift Options
PREMIER Hours of Operation: Monday-Friday 7:00am-9:00pm and Saturday 8:00am-4:30pm
- 8-hour evening shifts.
- Option 1: M-F, 12:30-9 PM and e/o Saturday from 8 AM-4:30 PM
- Option 2: M-F, 2-9 PM and e/o Saturday from 8 AM-4:30 PM
- Part-Time 20-35 hours, you set your minimum/maximum hours!
- Flexible scheduling opportunity for top performers
About the Role
- Responds to telephone inquiries regarding various call types including, account closures, account re-opening and activation.
- Utilizes the outbound dialer on various call types.
- Utilize various retention techniques to maintain our account base.
- Maintains accurate account records.
- Reports unusual account/application activity to management
- Maintains department standards as approved.
Training
- Extensive paid training program, up to 3 weeks in length.
- Ongoing training opportunities for continuous improvement!
Pay
Base wage starting at $17-$18.90/hr. with opportunities to increase take home pay.
- Top performers can earn monthly incentives based on performance.
- Contest money available through daily, weekly, and monthly Level Up competitions.
- Career path from Associate I to Associate IV – each step earning an increase in pay!
- Earn up to an additional $3.78/hr. when working non-traditional hours.
- Shift differential up to 20%
- Bilingual skills will be compensated in the form of a 10% differential.
Competitive Benefits Package
- Full medical benefits when working 20+ hours per week
- Traditional and High Deductible health plan options available
- FREE dental and vision coverage
- Generous Paid Time Off plans
- 401(k) – dollar-for-dollar match up to 5% of total compensation
- Special discounts and offers for events at the Denny Sanford PREMIER Center
- PREMIER Wellness Program
- Paid Community Volunteer Hours – PREMIER averages 30,000 hours per year
- Fun Employee Parties
Our Culture
- Emphasis on personal success, respect, health, wellness, fun and giving back
- Employees are rewarded, valued, and celebrated for hard work
- Various Career advancement opportunities and growth
- Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Our Culture
At PREMIER, we believe our employees are our most valuable resource and we work hard to show it. We live our views and values every day by taking great care of our employees, customers, and communities. We treat everyone in a way that makes them feel valued, respected, and rewarded. We show appreciation and celebrate success with holiday gifts, private concerts, car and cash giveaways, outdoor bashes and more.
Considered one of the nation’s strongest financial organizations, we’ve achieved our success by embodying the views and values of The PREMIER Way. From our CEOs to the newest hires, we all follow these shared views and values to guide us on how to treat our customers, co-workers and communities. The PREMIER Way also serves as a roadmap on how to be successful inside and outside of the workplace.
We believe in giving back to our communities and promote a spirit of volunteerism by offering paid volunteer hours. We encourage all our employees to get involved in causes that are important to them and to be generous with their time and resources. We also look for ways to bring opportunities to our employees, like onsite food and school supply drives. As an organization, PREMIER supports nearly 700 organizations and non-profits and employees give an average of 30,000+ hours of personal volunteer time annually.
Our vision is to be the leader in the markets we serve through employees who are dedicated to PREMIER service, who are proactive, who reflect a unity for vision and culture and who are committed to the pursuit of excellence.
Application Process
To ensure timely communication during the application process, please ensure that the “My Presence” portion of your profile is kept current. This should include your most recent phone number and email address. Additionally, please upload any relevant documentation, such as a cover letter and resume. Initial contact will be made via email. Please check your email regularly for any updates or sign in at Careers to view any status changes.
Neither First PREMIER Bank nor PREMIER Bankcard, LLC discriminates in hiring or employment on the basis of race, color, religion, gender, national origin, age, disability, protected veteran status, or status within any other protected group.
Bilingual Customer Retention Representative – Onsite or Remote
Job Category: Call Center
Requisition Number: e527dab4-0d90-4fd7-865f-48201f917ccb
Schedule: Full Time
Location: Sioux Falls
Customer Service is the Heartbeat of PREMIER Bankcard
This award-winning team is committed to putting customers first. You’d be a great fit if you are energized by a challenge and want the ability to make an impact in the lives of our customers.
Join one of the Nation’s Strongest Financial Organizations
At First PREMIER Bank and PREMIER Bankcard, we have people of all ages and from all walks of life and cultures.We’ve grown to be one of the nation’s strongest financial organizations and one of the top issuers of Mastercard® credit cards. We’ve also been named one of the best banks to work for by American Banker Magazine and by those who have spent their careers at PREMIER.
Be Valued. Be Rewarded. #BePREMIER
When you join the team at PREMIER, you become a part of a company that treats you like its number one asset. We value people and invest in a workplace culture that’s supportive, fun and full of career advancement opportunities.
An American Banker’s “Best Bank to Work For”
With $3 billion in total bank assets and more than $7.5 billion in total trust assets, First PREMIER Bank is one of the strongest capitalized community banks in the country. We offer personal, business and ag banking, mortgage, treasury services, wealth management and indirect lending.
Location: Sioux Falls, SD
Shift: Various shift options available
Job Status: Full-Time and Part-Time
Pay: $17.00-$18.90/hour starting, additional monthly incentives available
Company: PREMIER Bankcard
Bilingual skills are compensated in the form of a 10% differential (English/Spanish).
This job is offered on-site and remote. Remote employees must live within 50 miles of a PREMIER location or plan on relocating.
Shift Options
PREMIER Hours of Operation: Monday-Friday 7:00am-9:00pm and Saturday 8:00am-4:30pm
- 8-hour evening shifts.
- Option 1: M-F, 12:30-9 PM and e/o Saturday from 8 AM-4:30 PM
- Option 2: M-F, 2-9 PM and e/o Saturday from 8 AM-4:30 PM
- Part-Time 20-35 hours, you set your minimum/maximum hours!
- Flexible scheduling opportunity for top performers
About the Role
- Responds to telephone inquiries regarding various call types including, account closures, account re-opening and activation.
- Utilizes the outbound dialer on various call types.
- Utilize various retention techniques to maintain our account base.
- Maintains accurate account records.
- Reports unusual account/application activity to management
- Maintains department standards as approved.
Training
- Extensive paid training program, up to 3 weeks in length.
- Ongoing training opportunities for continuous improvement!
Pay
Base wage starting at $17-$18.90/hr. with opportunities to increase take home pay.
- Top performers can earn monthly incentives based on performance.
- Contest money available through daily, weekly, and monthly Level Up competitions.
- Career path from Associate I to Associate IV – each step earning an increase in pay!
- Earn up to an additional $3.78/hr. when working non-traditional hours.
- Shift differential up to 20%
- Bilingual skills will be compensated in the form of a 10% differential.
Competitive Benefits Package
- Full medical benefits when working 20+ hours per week
- Traditional and High Deductible health plan options available
- FREE dental and vision coverage
- Generous Paid Time Off plans
- 401(k) – dollar-for-dollar match up to 5% of total compensation
- Special discounts and offers for events at the Denny Sanford PREMIER Center
- PREMIER Wellness Program
- Paid Community Volunteer Hours – PREMIER averages 30,000 hours per year
- Fun Employee Parties
Our Culture
- Emphasis on personal success, respect, health, wellness, fun and giving back
- Employees are rewarded, valued, and celebrated for hard work
- Various Career advancement opportunities and growth
- Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
At First PREMIER Bank and PREMIER Bankcard, we’ve created a culture that emphasizes personal success, respect, health, and wellness, fun and giving back. This is an environment where you will be rewarded, valued, and celebrated for your hard work.
We offer a robust and expanded package of health benefits, incentives, paid time off and growth and career advancement opportunities. We celebrate our employees and show our appreciation with private concerts, outdoor bashes, cash and car giveaways and more! See some of our epic celebrations and employee recognitions.
Considered one of the nation’s strongest financial organizations, we’ve achieved our success by embodying the views and values of The PREMIER Way. From our CEOs to the newest hires, we all follow these shared views and values to guide us on how to treat our customers, co-workers and communities. The PREMIER Way also serves as a roadmap on how to be successful inside and outside of the workplace. We believe in investing in our employees, their families and our communities.
To ensure timely communication during the application process, please ensure that the “My Presence” portion of your profile is kept current. This should include your most recent phone number and email address. Additionally, please upload any relevant documentation, such as a cover letter and resume. Initial contact will be made via email. Please check your email regularly for any updates or sign in at Careers to view any status changes.
Neither First PREMIER Bank nor PREMIER Bankcard, LLC discriminates in hiring or employment on the basis of race, color, religion, gender, national origin, age, disability, protected veteran status, or status within any other protected group.
What is this position like?
Customer Service: Day in the Life
If you like helping others, a Customer Service job with PREMIER may be for you. Listen to PREMIER Customer Service Reps talk about their favorite part of the job. Top Customer Service performers may qualify for two promotions within the first year! Be valued. Be Rewarded.
#BePREMIER.
What is this position like?
Retention: Day in the Life
The Retention team takes inbound calls from customers who may want to close their accounts and proactively calls customers to resolve concerns. If you are a problem – solving team player with solid communication skills, Retention is the place for you.
What is this position like?
Collections: Day in the Life
PREMIER Collections team members are champions for our customers. They negotiate payments and make arrangements for customers to pay for any delinquency. In addition, collections reps strive to provide the best possible customer experience with every contact.
What is this position like?
Information Technology: Day in the Life
When you join Information Technology at PREMIER, you’ll find a variety of positions from Help Desk representatives and Software Development to Information Security and Telecommunications. Hear from members of our team about what it’s like to be in IT at PREMIER. AA/EOE.
An Employee Journey
Stephanie Jarovski
“You are never stuck in one position at PREMIER.
I found in my own career there are plenty of opportunities for advancement. It’s a great place to work and grow in your profession.”
An Employee Journey
Malissa Tille
“I love working at PREMIER because you are a part of a shared purpose.
We all have the customer’s best interest at heart and it’s shown through every interaction. It’s a true joy to come to work in a culture that supports its customers and employees”
An Employee Journey
Anna Mitchell
“PREMIER feels like family. We work hard, do what is right,
and we have fun! PREMIER has continued to provide me with the opportunity to grow and develop professionally and I love coming to work each day”
An Employee Journey
Jay Held
“I’ve been around the company since it was very small.
While things have changed, we still have the same small company feel. My favorite PREMIER memory is winning a new pickup truck!”
Equal Housing Lender